MONDAY, FEBRUARY 27

BREAKFAST AT HOTEL

7:00AM - 8:00am

Breakfast is included in your stay at the Hyatt Place. Please fuel up for the big day there before heading over to the venue. 


SIGN-IN AT POLSKY CENTER

8:30AM - 9:00AM

We're not all morning people, so we're giving ourselves a half-hour window to grab coffee, pick up credentials, and get settled in the space. 


WELCOME AND INTROS!

9:00 - 9:30am

What's CHORUS? Who are all these people? What are we doing here? We'll answer all of these questions, and more! 


THE STATE OF POLITICAL CULTURE IN AMERICA

9:30 - 11:00AM

Navin Nayak of Corridor Partners and Regina Schwartz of the NYC Public Engagement Unit will offer their perspectives on the current drivers, challenges and opportunities presented by our current political culture. We will then have a full-group discussion and Q/A on the topic, moderated by Marlon Marshall. 


BREAK

11:15 -11:30am

Grab some tea or coffee to caffeinate and re-charge! Two more sessions until lunch.


MAPPING THE CITIZEN JOURNEY

11:30 - 12:15PM

Okay, we know it's complicated and not always a linear process. But in the spirit of empathizing with our end-users, we're going to create visual representations of our interactions with citizens at the different interaction nodes in their journey from voter registration to community participation to activism and civic leadership.  This process will ground us in the work we'll do for the next two days.


NEW WAYS OF UNDERSTANDING THE CITIZEN EXPERIENCE

12:15 - 1:00pm

Lisa Conn of Laboratory for Social Machines at MIT Media Lab and Max Wood of Deck Apps will give short presentations on new approaches to understanding and interpreting the user experience - through social listening and predictive modeling in the absence of surveys. Then we'll dive into a full-group discussion and Q/A moderated by Gabby Seay.


LUNCH

1:00 - 2:00pm

Catered lunch will be served at the venue.


LESSONS AND CHALLENGES: PART I

2:00 - 3:00pm

We will break into small intersectional groups to discuss shared lessons and challenges. Each group will take notes and report out on 1) Principles we should continue to build on for success, 2) Shared challenges / barriers to successful engagement at their particular focal point on the citizen journey.


LESSONS AND CHALLENGES: PART II - SHARE OUT

3:00 - 3:30pm

We will gather as a full group for rapid-fire share-outs from each of the break out groups. 


IDENTIFYING AND ADDRESSING SOLVABLE PROBLEMS

3:30 - 4:30pm

Ginny Hunt of the U.S. Digital Service, Michael Slaby of Timshel, and Catherine Bracy of the Tech Equity Collaborative will share real life stories of identifying solvable challenges and the process by which they addressed them.


ZOOMING IN ON THE STICKIEST QUESTIONS

4:30 - 5:00pm

Teams will re-group to select the challenge they are most interested in addressing together, and will formulate problem statements and a "How might we..." question they wish to grapple with as a team on Day 2. 


GALLERY WALK

5:00 - 5:15pm

Time to get the blood flowing and to exchange comments and feedback to the other teams! Use a post-it to provide input to teams on their problem statements and "How might we" questions.

Re-creating the wheel? Too ambitious? Not ambitious enough? Know someone who could help bring the idea to life? Let 'em know! 


INSPIRE!

5:15 - 5:45pm

3 Presenters. 3 Decks. 5 minutes to present, 5 minutes for Q & A each. The topic? Tech to inspire action. 

Closing out the day with some stories to get the creative juices flowing and the passions burning.  Marlon Marshall, formerly of Hillary for America, will kick us off.  Then we'll hear from Matt Stempeck of Microsoft and Amber Goodwin of Community Justice Reform Coalition. 


WRAP UP & CLOSE OUT DAY 1

5:45 - 6:00pm

10 hours is a long time to spend in the same room. We'll wrap up the day with key takeaways, a preview of Day 2, and a quick evaluation.